Terms & Conditions
ORDERING
Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur where Ecobees cannot accept your order, you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
DELIVERY & RETURNS
Our returns policy has been set up to make the process as easy for you as possible. Our full policy is available in our Shipping & Returns page.
EXCHANGE
If when you receive your product(s), you are not completely satisfied you may return the items to us, within 30 days for exchange or refund. The original label must still be attached to the product.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery.
Ecobees will not be held responsible for returned items lost or damaged in transit. The customer pays for all shipping back to Ecobees. We are unable to refund you postal fees. Ecobees will not charge any restocking fee on receipt of your return.
NON-RETURNABLE
For reasons of hygiene and public health, refunds/exchanges are not available for used and worn products (this does not apply to faulty goods).
INCORRECT/DAMAGED GOODS
We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered, or in the unlikely event that the product arrives damaged or faulty or please contact us. All delivery charges will be refunded back to you if we have delivered the wrong item to you.
EXPORT RESTRICTIONS
Ecobees ships globally, so we will deliver to your country. Please see our shipping calculator at checkout for prices and delivery times.
PRIVACY NOTICE
This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.
CONDITIONS OF USE
Ecobees and its affiliates provide their services to you subject to the following conditions. If you visit our shop at www.eco-bees.com you accept these conditions. Please read them carefully, Ecobees controls and operates this site from its offices within the UK.
COPYRIGHTS
All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Ecobees and are protected by international copyright laws.
TRADEMARKS
On Trend registered and owns the official trademark for Ecobees (Trademark Number UK00003387176
More information on what this trademark registration contacts can be found on the Intellectual Property Office website.
Any breaches of this trademark will be taken very seriously, and legal action will be taken against any parties we believe are breaching the trademark registered by Ecobees Ltd.
LICENSE AND SITE ACCESS
Ecobees grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Ecobees.
PRODUCT DESCRIPTIONS
Ecobees attempts to be as accurate as possible however we do not warrant that product descriptions or other content is error free. From time to time there may be information on the website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.
PRICES
Prices and availability of items are subject to change. This should not affect your order once it has been submitted.
Ecobees is a trading name of On Trend Ltd, registered in the UK. Company registration number SC576506